Evolving Together
At Nibhish Consultancy and Services, we are committed to providing exceptional support to our clients to ensure their satisfaction and success in their personal and professional endeavors. This Support Policy outlines the level of support you can expect when using our services.
1. Support Channels
We offer support through the following channels:
- Email Support: You can reach out to us via email at rishinanda@nibhish.com for any inquiries, assistance, or feedback.
- Phone Support: For urgent matters or immediate assistance, you can contact us directly at 09930883009 during our business hours.
2. Support Scope
Our support services cover the following areas:
- Technical Assistance: We provide technical support related to the functionality and usage of our website, services, and resources.
- Inquiries and Clarifications: If you have any questions or need clarification regarding our services, motivational resources, or keynote speaking engagements, our support team is here to assist you.
- Feedback and Suggestions: We welcome your feedback and suggestions to improve our services. Feel free to share your thoughts with us, and we will consider them in our continuous efforts to enhance your experience.
3. Response Time
We strive to respond to all support inquiries promptly. Our response times are as follows:
- Email Support: You can expect a response to your email inquiries within 2 to 3 business day, typically during our business hours.
- Phone Support: For phone inquiries, we aim to provide immediate assistance during our business hours.
4. Business Hours
Our standard business hours for providing support are 9AM to 5PM. Please note that support inquiries received outside of these hours will be addressed during the next available business hours.
5. Escalation Process
If you encounter an urgent issue or require immediate assistance that cannot be resolved through our standard support channels. We will prioritize your request and provide assistance as soon as possible.
6. Feedback and Follow-up
After receiving support, we may follow up with you to ensure that your inquiry has been resolved satisfactorily. Additionally, we appreciate your feedback on the support experience to help us further improve our services.
7. Limitations
While we strive to provide comprehensive support, please note that our support services have certain limitations:
- We may not be able to provide support for issues beyond the scope of our services or expertise.
- Support for third-party products or services may be limited to guidance and best practices.
8. Contact Us
If you have any questions about our Support Policy or require assistance, please don’t hesitate to contact us at rishinanda@nibhish.com. Our dedicated support team is here to help you.